How long after ordering is my order shipped?
We typically ship all orders within 2-5 business days.
Which carrier do you use?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
How long does it take to arrive?
- USA - Within 5-10 business days
- Canada - Within 5-10 business days
- Western Europe - Within 5-15 business days
- Australia/NZ - Within 5-15 business days
- Rest of the World - Within 5-20 business days
Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.
I didn't receive my order
Please email us: firstname.lastname@example.org, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
What could delay my order being shipped?
At checkout, double-check that your address is correct, and please do not use special characters or accents, as these issues may delay shipping.
Can I track my package?
To track your order you will need your order number and the email that you used to place the order with. You can check the status of your order by clicking here: Track Your Order. You will also receive a confirmation email once your order has shipped that will include tracking information.
It may take up to 48h for your package to show up in the forwarder’s tracking system.
For international orders, tracking information is available until the package leaves its country of origin. After that, there is no further tracking.
I never received my package, what should I do?
If your item has not arrived within 30 days for apparel, home decor, water bottle, accessories and 45 days for the hooded blanket, wallet case, after having ordered, contact one of our champs through our Contact page and we will do our best to help you!
30 DAY GUARANTEE
We believe in 100% customer satisfaction and that is why we are offering all customers a 30 day money-back guarantee! If you are not satisfied with your GiftGency's Product, you may return the item within 30 days from the order date for a full refund. If you don't like your product, get a full refund within 30 days, no questions asked.
Available Online Only. We ship Worldwide!